You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.
Missing stock must be reported within 24 hours of your order’s delivery. So be sure to check all items as soon as your order arrives and let us know ASAP if we’ve accidentally missed anything. Before getting in touch, double check the invoice you receive with your order as we may have left you a note regarding the missing items.
Quality issues must be reported within 5 days of receiving your order and must be accompanied by a photo of the stock. We ask for photos of faulty stock to be sent through to: [email protected] or sent as a text message to 0490 217 515.
In an event of a cancellation of an order before delivery, a full refund will be issued.
If an order is cancelled during or after the delivery, a refund may be issued minus delivery fee. In the case that we would be returning to pick up a cancelled order, you may be charged a double delivery fee.
Who is Charlies Fruit Wholesale partner for online card payments?
Customer’s credit card transactions will be handled through National Bank. At Charlies we are committed to the ongoing safeguarding of personal identification and payment information of everyone who shops or interacts with us. We strive to improve our business processes and the technology we use to protect our customer’s data.
Charlie’s does not share, sell, rent or barter any identifiable personal information to any third party without your permission.